\u201cWhat\u2019s your problem?\u201d While this phrase often escalates aggression in a conversation, I suggest that it is a great question to use to discover ways in which we can apply active nonviolence techniques that contribute to a culture of nonviolence. When we better understand the problems that people in our community are facing, we are better equipped to find practical applications of nonviolent techniques that can resolve these issues. Learning nonviolent techniques and using them in our everyday lives not only helps to resolve issues, but it has a wonderful ripple effect. Our actions also teach others how to interact nonviolently, which serves to decrease the amount of aggression in our communities. <\/p>\n\n\n\n
We talked about the ways we respond to violence: avoidance, accommodation, and counter violence. <\/p><\/blockquote>\n\n\n\n
As an example of this concept, I would like to share an opportunity that I had to teach practical applications of active nonviolence in my own community. I was recently contacted by a friend who works for an organization that trains service animals. They pair the animals with clients, and provide ongoing support. She asked me if I might consider presenting a nonviolence workshop to a group of her organization\u2019s clients. <\/p>\n\n\n\n
A week before the workshop, I was invited to sit in on a Zoom discussion in which clients discussed these interactions. I was shocked to learn that they are often the victims of harassment and rejection. They are frequently approached and asked rude, inappropriate questions. They are sometimes followed by strangers, and people ignore their repeated requests not to distract their service animal. Sadly, they are often refused entry into places of business despite laws that prohibit this type of discrimination. I was a bit overwhelmed by all of these accounts, to say the least, but it helped me to better understand the situations that they face. It also gave me valuable information that I needed to think through the type of training that would best serve their particular needs.<\/p>\n\n\n\n
During our workshop the following Saturday morning, we talked about the ways we respond to violence \u2014 the scripts that we\u2019ve learned throughout our lives: avoidance, accommodation and counter violence. After some discussion, we reviewed the following scenario: Your family suggests that you all go out together to a nice Italian restaurant, but you have heard that the owner and staff are known for turning away people with service animals. If you\u2019d rather not make a scene, you could avoid violence by side-stepping the situation altogether. \u201cNo,\u201d you might say to your family, \u201cI\u2019ve heard that the food there is lousy! Let\u2019s go somewhere else.\u201d <\/p>\n\n\n\n
Or, knowing that they really want to go to this particular restaurant, you may reluctantly agree to go anyway and hope for the best. When you arrive, however, the owner takes one look at your dog, and says, \u201cNo, you can\u2019t eat here. I can\u2019t have dogs in my dining area.\u201d Being embarrassed by this negative attention placed on you and your family, you could accomodate this violence by quietly leaving without even discussing the situation. <\/p>\n\n\n\n
Or, when refused entry by the restaurant owner, you might choose to use counter violence. He has embarrassed you, so you yell at him to belittle him in front of his customers. You tell him that he is rude, that his food really is lousy, and you are going to slap him with a discrimination lawsuit. You make sure that everyone in the restaurant has heard the interaction. <\/p>\n\n\n\n
Nonviolent communication is effective because it gets at the root of the problem: fighting discrimination by educating the public about the challenges people with service animals face every day.<\/p><\/blockquote>\n\n\n\n
After sharing such stories and acting them out, we discussed a better way of reacting to violence rather than resorting to avoidance, accommodation, or counter violence: the way of active nonviolence. So, here is the situation again: The owner has refused to serve you, so you employ nonviolent communications techniques. CLARA is an acronym for an effective nonviolent communication technique: (1) center yourself, (2) learn your truth, (3) articulate your truth, (4) receive the truth of the other, and (5) anchor and accomplish. <\/p>\n\n\n\n
You must first center yourself, and learn your truth. You breathe in deeply, realizing that you are very upset. You remember all of the times that you\u2019ve been met with discrimination like this before, and all that anger is rising up quickly in your thoughts. But you remind yourself that although those things did happen in the past, this confrontation is happening in this present moment. This present moment is a new opportunity to resolve this ongoing conflict. <\/p>\n\n\n\n
You\u2019ve been rehearsing this new script over and over in your mind in order to be ready for this particular situation, so you take another cleansing breath, then you speak your truth calmly and clearly: \u201cSir, I have heard that this is the best Italian restaurant in the county, and I really want to dine here with my family. When you refuse me without any consideration, it makes me feel disrespected and quite sad \u2014 not only for myself, but also for my family. The Americans with Disabilities Act states that you must allow patrons accompanied with service animals in your restaurant as long as the animal is housebroken and under control. I assure you that my dog is well-trained, housebroken and will not disturb any customers or staff. We would like to have dinner here tonight. If there is any problem, you have my word that we will leave immediately.\u201d<\/p>\n\n\n\n
After having spoken your truth, it is now time to carefully listen to the owner\u2019s truth without interruption. The owner replies rather bluntly, \u201cWell, I have nothing against you people, but I just don\u2019t like dogs, and I don’t want them in my restaurant!\u201d You accept his truth, putting aside the \u201cyou people\u201d part of his comment. He has made it very clear that he doesn\u2019t like dogs. <\/p>\n\n\n\n
How does this piece of information match up with your truth? Now is the time to achieve a resolution. You say, \u201cSir, I do not know your reasons for not liking dogs, but I respect that. As I said, my dog is well-trained and house-broken. She does not approach other people. Her job is to protect and assist me. If there is any problem at all with her behavior, I give you my word that we will leave immediately.\u201d <\/p>\n\n\n\n
In the best-case scenario, the owner might say, \u201cWell, alright, but the last dog we had in here made a terrible mess and other customers were complaining! If your dog causes one bit of trouble, I am going to have to ask you to leave.\u201d The worst-case scenario is that he again refuses to serve you, \u201cNo, no! You\u2019re not bringing that dog in here. Dogs can\u2019t be trusted no matter how well-trained they are!\u201d In this case, when no resolution can be found, you calmly and clearly state the boundaries moving forward. \u201cSir, I am very sorry that we cannot come to an agreement. However, we both know that discrimination is illegal. I have no choice but to file a complaint with the ADA.\u201d<\/p>\n\n\n\n
Our group worked on another situation they often face: You have mustered all of your energy to make a quick trip to the pharmacy. When you enter the store, another customer comes up to you and says, \u201cAww! Such a cute little doggie. Are you training him?\u201d You take a breath, and speak calmly and truthfully, \u201cNo ma\u2019am, this is my service dog, and he is working. Please don\u2019t distract him. His job is to take care of me.\u201d She persists, \u201cBut he\u2019s just so darn cute! Aww, I can\u2019t help myself! Besides, you don\u2019t look like you have a disability. What\u2019s wrong with you, anyway?\u201d <\/p>\n\n\n\n
Employing nonviolent communication techniques, you reply, \u201cI have asked you not to distract him and when you refuse my wishes it causes me worry and anxiety. Shopping is challenging for me, and I need to get what I came for and check out quickly. Please, ma\u2019am, perhaps another day we can talk.\u201d If the other customer persists and chooses not to be empathetic, state your boundary: \u201cI can tell you love dogs, but I\u2019ve explained my situation to you. If you continue to follow me and distract my dog, I will speak to the store manager.\u201d<\/p>\n\n\n\n